Cách trả lời "How do companies train their staff to deal with complaints?" IELTS SPEAKING PART 3

Cách trả lời dạng câu hỏi này đã rất quen thuộc với các bạn học sinh lớp IELTS ONLINE SPEAKING 1 KÈM 1 của IELTS TUTOR rồi nhé:

Companies invest in various strategies to train their staff in handling complaints effectively.

• Main idea 1:  Staff members undergo comprehensive customer service training, which includes modules on effective communication, empathy, and active listening. 
  • Supporting idea: This equips them with the foundational skills needed to address complaints with understanding and professionalism.
  • Example: Trained technicians actively listen to customer frustrations, offer clear explanations of technical issues, and patiently guide them through solutions, leaving customers feeling heard and supported.>> IELTS  TUTOR  hướng  dẫn PHÂN TÍCH ĐỀ THI 30/5/2020 IELTS WRITING TASK 2 (kèm bài sửa HS đạt 6.5)
• Main idea 2: Employees are trained to have in-depth knowledge about the company's products or services. 
  • Supporting idea: This allows them to address specific complaints more accurately and offer relevant solutions.
  • Example: Advisors with in-depth knowledge of individual financial products and market trends can tailor investment strategies and answer complex questions confidently, building trust with clients.