Cách trả lời "What is good customer service?" IELTS SPEAKING PART 3

Cách trả lời dạng câu hỏi này đã rất quen thuộc với các bạn học sinh lớp IELTS ONLINE SPEAKING 1 KÈM 1 của IELTS TUTOR rồi nhé:

• • Main idea 1: Good customer service means consistently meeting customers’ expectations.
    • Supporting idea: 
      • Consumers increasingly demand an effortless and unified service experience across every touchpoint during every interaction >> IELTS TUTOR lưu ý Cách dùng "across" tiếng anh 
    • Example: As said by McKinsey, consistent customer experience across the entire customer journey increases customer satisfaction and builds trust.
  • Main idea 2:  Good customer service means building relationships with your customers. 
    • Supporting idea: This can mean you have a rapid response time to service requests, respond to all customer feedback (positive or negative), have self-service help documents, and a frictionless process for getting in touch with support. >> IELTS TUTOR lưu ý Cách dùng từ "response" tiếng anh 
    • Example:  

IELTS TUTOR lưu ý: