Cách trả lời"What kinds of services are bad services?"IELTS SPEAKING PART 3

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Bad services can encompass a wide range of issues and shortcomings that result in a negative customer experience.

• Main idea 1: Services that are of low quality, such as subpar products or inadequate workmanship, can be considered bad services.>> IELTS  TUTOR  hướng  dẫn PHÂN TÍCH ĐỀ THI 30/5/2020 IELTS WRITING TASK 2 (kèm bài sửa HS đạt 6.5)
  • Supporting idea: 
    • Low-quality services often result in dissatisfied customers who feel they did not receive value for their money. 
    • This dissatisfaction can lead to negative reviews, reduced customer loyalty, and a tarnished reputation for the service provider.
  • Example: 
    • A customer who orders a steak at a restaurant and it arrives cold and overcooked will likely be dissatisfied. They may leave a negative review online, tell their friends and family about their experience, and never return to the restaurant.
    • A customer who checks into a hotel and finds that the room is dirty and the bathroom is not working will likely be dissatisfied. They may complain to the hotel management, ask for a room change, or even leave the hotel altogether.
• Main idea 2: When a service takes an excessively long time to be delivered or is characterized by delays and inefficiencies, it can be frustrating for customers.
  • Supporting idea: 
    • Customers value their time, and long delays can result in wasted hours or even entire days. >> IELTS TUTOR có hướng dẫn kĩ SỬA BÀI IELTS WRITING TASK 2 ĐỀ THI THẬT NGÀY 22/8/2020 của HS IELTS TUTOR đạt 6.5 Writing
    • This can disrupt their schedules and lead to frustration.
  • Example:  
    • A customer who waits for a repairman to come to fix a broken appliance may have to go without the appliance for days or even weeks.
    • A customer who waits for a customer service representative to answer the phone may have to wait on hold for a long time, or they may give up and try to find another way to get help.

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