IELTS TUTOR lưu ý:

• Main idea 1:  they are treated badly by their managers  
  • Supporting idea: 
  • Example: 
• Main idea 2:  they haven’t been encouraged to take pride in their work  
  • Supporting idea: 
  • Example: I remember in my first ever job, for example, I didn't like the work that I was given, and so I probably wasn’t as thoughtful or attentive as I should have been when I had to speak to customers.

•  IELTS TUTOR gợi ý ý khác:

  • Main idea: in many cases; staff do not have the skills to serve customers because of a lack of training within an organization.

  • Supporting idea: 
  • Example: For example, a group of graduates who have little hands-on experience in sales may not know how to deal with difficult customers and can become the cause of many complaints.

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