Cách trả lời "Complaint online or in the shop which is better complaint by talk or writing" IELTS SPEAKING PART 3

IELTS TUTOR lưu ý:

Cách trả lời dạng câu hỏi này đã rất quen thuộc với các bạn học sinh lớp IELTS ONLINE SPEAKING 1 KÈM 1 của IELTS TUTOR rồi nhé:

• Both methods have their own advantages and disadvantages, and the best option will depend on the individual's specific needs and situation.

• Main idea 1:  On the one hand,  If the complaint is straightforward and simple, it may be more convenient to make the complaint in-store. >> IELTS TUTOR lưu ý Cách dùng tính từ "straightforward" tiếng anh
  • Supporting idea: This is because it can be resolved quickly and efficiently through direct communication with a representative.
  • Example: For example, if an individual has an issue with a service they received at a restaurant, such as a long wait time or incorrect order, they might prefer to speak directly with the manager or staff in-person. This allows the individual to express their concerns and receive immediate attention, potentially leading to a faster resolution of the issue.
• Main idea 2:  On the other hand, if the matter is more complex or requires evidence, then making a complaint in writing, either via email or letter, might be the better option. 
  • Supporting idea: This allows the individual to clearly articulate their concerns and provide any necessary evidence to support their complaint. >> IELTS TUTOR lưu ý Cách dùng danh từ "Concern" tiếng anh 
  • Example: For example, if an individual has purchased a product online and received a damaged item, they may prefer to make their complaint through the website's customer support system rather than speaking with a representative in-store. This allows the individual to clearly state their issue, provide photos or other evidence to support their complaint, and have a written record of their correspondence with the company.  (IELTS TUTOR gợi ý cách diễn đạt khác: For instance, if an individual has had a negative experience with a company's customer service team over the phone, they may prefer to follow up with a complaint online)
• IELTS TUTOR gợi ý thêm các main idea khác:
  • Main idea: Speaking with someone in-person can often provide the opportunity for a more personalized and human interaction, allowing for a better resolution of the issue and a positive outcome for all parties involved. In contrast, making a complaint online might take longer to resolve, as it requires the company to review the complaint, investigate the issue, and respond through email or other written communication.
  • Main idea: Making a complaint online can often be done at any time, whereas calling or visiting a store may require the individual to take time off work or make arrangements to be physically present at a specific location. >> IELTS TUTOR lưu ý Cách dùng động từ "require" tiếng anh