"Describe a good service you received."IELTS SPEAKING PART 2,3: Bài mẫu kèm từ vựng

Bên cạnh Hướng dẫn đề thi IELTS 21/11/2020 bài WRITING TASK 1 (map) về school library (kèm bài sửa cho HS đi thi), IELTS TUTOR Phân tích đề "Describe a good service you received."IELTS SPEAKING PART 2,3: Bài mẫu kèm từ vựng

Describe a good service you received.
You should say:
What the service was
When you received it
Who you were with
And explain how you felt about it

IELTS TUTOR gợi ý bài tham khảo:

Today, I would like to tell you about a great service I received from an online tutor. It was a one-on-one IELTS tutoring session that I booked through an online platform called IELTS Tutor. I received this service about a month ago, as part of my preparation for the IELTS exam.

I was by myself during the session, as it was an individual tutoring session tailored specifically to my needs. The tutor was incredibly professional, and the lesson was conducted via video call. The session was well-structured, and the tutor was highly experienced. They provided detailed feedback on my speaking and writing skills, helping me improve my overall performance. What impressed me most was how they customized the lesson based on my weaknesses, which made me feel like I was getting personalized attention.>> Form đăng kí giải đề thi thật IELTS 4 kĩ năng kèm bài giải bộ đề 100 đề PART 2 IELTS SPEAKING quý đang thi (update hàng tuần) từ IELTS TUTOR

I was really satisfied with the service for two main reasons. First, it helped me identify areas where I needed improvement. The tutor assessed my speaking and writing skills and pointed out specific weaknesses, which allowed me to focus on improving those areas. For example, the tutor suggested ways to organize my essays more effectively and gave me practical tips for enhancing my pronunciation.

Second, the tutor provided me with useful strategies and plenty of practice materials. These resources were not only relevant to the IELTS exam but also tailored to my personal learning style. Thanks to the materials and the advice I received, I felt much more confident and prepared for the exam. Overall, this personalized service was a valuable experience that exceeded my expectations, and I would highly recommend it to others.

1 What do you think of the relationship between companies and customers?

The relationship between companies and customers should be based on trust and mutual respect. Companies must prioritize customer satisfaction, ensuring that their products and services meet high standards. For example, a company that consistently delivers quality products will earn the loyalty of customers. Customers also appreciate fair treatment and quality service. When customers feel valued and respected, they are more likely to return and recommend the company to others, strengthening the brand’s reputation.

2 As a customer, what kinds of services would you expect to receive from a company?

I expect clear communication, prompt assistance, and a willingness to resolve issues. Clear communication ensures that customers understand the products or services, and prompt assistance addresses problems quickly. For instance, when a customer faces an issue with an order, quick customer support can help resolve the problem without frustration. Courteous and knowledgeable staff also enhance the overall customer experience. A polite and well-informed staff can make customers feel confident and valued, encouraging them to stay loyal to the company.>> IELTS TUTOR hướng dẫn PHÂN TÍCH ĐỀ THI 30/5/2020 IELTS WRITING TASK 2 (kèm bài sửa HS đạt 6.5)

3 Why should companies react quickly when customers have difficulties?

Quick responses build trust and show that the company values the customer's time and concerns. When companies address customer issues promptly, they demonstrate reliability and a commitment to customer satisfaction. For example, a quick reply to a complaint shows that the company cares about resolving problems. Timely resolutions also help maintain a positive reputation. If customers see that a company resolves issues efficiently, they are more likely to share positive experiences, attracting more customers.

4 What kinds of jobs involve coping with the public?

Jobs like retail, hospitality, healthcare, and customer support often involve direct interaction with the public, requiring good communication skills and patience. Employees in these fields need to engage with customers in a way that is clear and respectful. For instance, a retail worker who listens carefully to customer concerns can help resolve issues effectively. These roles demand a high level of emotional intelligence and adaptability. Employees must manage different customer needs and reactions, ensuring a positive experience for everyone involved.

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