Cách trả lời "How important is it for companies to take all customer complaints seriously?" IELTS SPEAKING PART 3

IELTS TUTOR lưu ý:

Cách trả lời dạng câu hỏi này đã rất quen thuộc với các bạn học sinh lớp IELTS ONLINE SPEAKING 1 KÈM 1 của IELTS TUTOR rồi nhé:

• Main idea 1: Managing and resolving customer complaints quickly can improve your business reputation and processes. >> IELTS TUTOR lưu ý Cách dùng danh từ "complaint" tiếng anh
  • Supporting idea: 
    • Dealing with it in a positive and constructive manner will help to keep your customers.
    • Managers can use the feedback to improve processes and avoid similar issues in the future, leading to an overall improvement in business reputation and customer satisfaction.
  • Example: A real-life example of this principle in action would be a restaurant that receives a complaint from a customer about slow service. The manager listens attentively to the complaint, apologizes for the inconvenience, and immediately takes steps to rectify the situation, such as offering the customer a complimentary drink or dessert. As a result, the customer leaves satisfied and is more likely to recommend the restaurant to others.
• Main idea 2: It also helps your company progress to improvements that lead to reduced costs, increased profitability and increased customer satisfaction. (IELTS TUTOR gợi ý cách diễn đạt khác: taking the time to listen to and act on customer reviews can lead to a virtuous cycle of cost savings, increased profitability, and improved customer satisfaction)
  • Supporting idea: 
    • Customer reviews provide valuable feedback on a company's products or services, as well as its customer experience. >> IELTS TUTOR lưu ý Cách dùng "valuable/invaluable/valueless" tiếng anh
    • This information can help a company identify areas for improvement and make necessary changes. 
    • By addressing common complaints and improving processes, a company can reduce costs by minimizing waste and streamlining operations.
  • Example: