Bên cạnh Hướng dẫn đề thi IELTS 21/11/2020 bài WRITING TASK 1 (map) về school library (kèm bài sửa cho HS đi thi), IELTS TUTOR Phân tích đề "Describe a time you make a complaint about/Describe a time when you made a complaint and were sastisfied with the result" IELTS SPEAKING
I. Đề bài
Describe a time you make a complaint about/Describe a time when you made a complaint and were sastisfied with the result
You should say:
- When it happened
- Who you complained to
- What you complained about
- And explain why you make a complaint about
II. Kiến thức liên quan
III. Phân tích
IELTS TUTOR lưu ý bám sát vào các câu hỏi cue card của IELTS TUTOR để bố cục bài nói nhé:
- When it happened
- It was about two months ago when the store where I always buy dairy products was out of stock, so I decided to find another store >> IELTS TUTOR lưu ý Cách dùng danh từ "product" tiếng anh
- Who you complained to
- I talked to the customer service staff to complain and request a change or refund
- What you complained about
- I came upon a store with a huge fanbase on Shopee and a high rating for product quality, after-sale service and logistics. >> IELTS TUTOR lưu ý Cách dùng "quality" tiếng anh
- I also read the comments left by other customers, especially the ones that were not so good to gain a full picture of the possible reasons for complaints.
- Therefore, I bought 2 cartons of Ensure cans from that store.
- When I received the product a few days later, I compared it with the one I was still using, which I’m 100% sure is original, and I found the packaging was flimsy, the product was of very bad quality, and the scent coming out of the can was totally different from the old one.
- And explain why you make a complaint about
- At first, I was furious because these products are fake.
- Then, I posted my disbelief and disappointment online and also talked to the customer service staff to complain and request a change or refund. >> IELTS TUTOR lưu ý Cách dùng danh từ "customer" tiếng anh
- Finally, he let me change it for another one and reimbursed me with the price difference.
IELTS TUTOR gợi ý bài tham khảo:
Well, the incident I'd like to share happened roughly two months back. It was quite a frustrating experience, to say the least.
So, there I was, on a regular grocery run, when I found that my usual store had run out of the dairy products I needed. Not one to settle, I decided to scout for alternatives.
I stumbled upon a store online that boasted a massive fanbase on Shopee, along with stellar ratings for product quality, after-sale service, and logistics. Intrigued, I delved into the customer feedback section, particularly paying heed to the less favorable reviews to get a comprehensive picture of potential issues.>> IELTS TUTOR có hướng dẫn kĩ SỬA BÀI IELTS WRITING TASK 2 ĐỀ THI THẬT NGÀY 22/8/2020 của HS IELTS TUTOR đạt 6.5 Writing
Armed with this knowledge, I opted to purchase two cartons of Ensure cans from this store. A few days later, my order arrived, and that's when the disappointment set in. Upon comparison with my trusted, original product, it was evident that the packaging was flimsy, the product itself subpar in quality, and the scent emanating from the can vastly different from what I was accustomed to.
Naturally, I was livid. The realization that I had been sold counterfeit goods was infuriating. I wasted no time expressing my disbelief and disappointment both online and to the customer service team, emphasizing the urgent need for either a replacement or a refund.
Thankfully, after some back-and-forth, the customer service representative agreed to exchange the counterfeit products for genuine ones and even reimbursed me for the price difference.
So, while it was a frustrating ordeal, it did teach me the importance of thorough research and scrutiny when making online purchases.
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