Cách trả lời "What do you think it might be like to work in a customer service job?" IELTS SPEAKING PART 3

IELTS TUTOR lưu ý:

Cách trả lời dạng câu hỏi này đã rất quen thuộc với các bạn học sinh lớp IELTS ONLINE SPEAKING 1 KÈM 1 của IELTS TUTOR rồi nhé:

• Working in a customer service job can be both rewarding and challenging. 

• Main idea 1:  On one hand, it can be fulfilling to help customers resolve their issues and improve their experiences with a company >> IELTS TUTOR lưu ý Cách dùng danh từ"issue"tiếng anh
  • Supporting idea: 
    • Working in a customer service job can be a valuable learning experience, as it allows individuals to develop interpersonal skills and a deep understanding of customer needs and expectations.
    • A successful customer service representative is someone who is empathetic, able to communicate effectively, and has a strong problem-solving ability. 
    • They are able to turn a negative situation into a positive one and leave the customer with a good impression of the company. >> IELTS TUTOR lưu ý Cách dùng danh từ "impression" tiếng anh
  • Example: 
• Main idea 2: On the other hand, dealing with frustrated or angry customers can be difficult and require patience and problem-solving skills.
  • Supporting idea: The job often involves repetitive tasks, such as answering the same questions multiple times, and may involve working in a fast-paced environment with tight deadlines.
  • Example: